Terms & Conditions

Thank you for choosing to book with Cwm Mill Holiday Cottages. We look forward to welcoming you to rural Herefordshire.

By making this booking you are entering into an agreement with us so please read the Terms and Conditions of booking below. Your payment will indicate your acceptance of these. A material breach of these conditions may result in you being refused entry to the property or being asked to leave early and having your booking terminated. In such case your booking will be deemed to be cancelled and no refunds of any monies paid will be made.

your booking

The booking is for a short-term holiday rental only, of no more than 30 days duration, and the property must not be used for any other purpose unless specifically agreed in advance in writing. Sub-letting or assignation of the let is prohibited. The lead guest must be a minimum of 18 years of age at the time of booking. You must provide the names and addresses of all members of your party and the ages of any children. Your booking is provisional until you have received written booking confirmation from us, which may be by email, and your deposit has been received. We are unable to take bookings for stag parties, hen parties or student groups unless by prior arrangement. Please advise us of any allergies or special requirements on booking.


All accommodation fees are in pounds sterling (GBP) and must be paid for in pounds sterling. Payment must be made via bank transfer. Any and all bank charges pertaining to bank transfers and currency exchanges are to be met by the guest. A deposit of £100 per property is required on booking with the remaining balance to be paid no fewer than 42 days before the start of your holiday. If your payment has not been received 42 days before your arrival date we will assume that you wish to cancel. If your booking is made within 42 days of your arrival date payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand.

our properties

All our cottages include central heating, hot water and electricity in the price of your stay.  Bedlinen, towels, bath mats, tea-towels and an oven glove are all provided.  Cot linen cannot be provided for health and safety reasons, so please bring your own if using our travel cot/s. If staying for longer than seven days a weekly change of linen and towels will be offered free of charge. Additional changes of linen and towels during your stay can be provided on request, the cost of which depends on the number of beds/people. 

keys and directions

On receipt of your final payment we will email you a welcome pack with directions, requirements for checking-in and further information on the cottage and local area to help you plan your stay.

period of hire

You may check-in from 3pm on the day of your arrival. Please advise us of your approximate arrival time either by phone, text or email. We will be here to welcome you and give you your keys and a brief tour of the property. Whilst Covid-19 restrictions are in place, your keys will be in a key safe at the property and we will be available should you need anything. Earlier check-in may be available during quieter periods and should be arranged in advance of your arrival day. If you arrive early without prior arrangement it is unlikely that we will be able to let you into your cottage. On departure your cottage must be vacated by 10am at the latest. In quieter periods we may be able to accommodate a later check out but only by prior arrangement. We have a limited time to prepare our cottages for our guests to the high standard expected and we ask that you to help us achieve this by vacating on time.  Please leave your cottage as you found it, in a clean and tidy condition, with furniture and fittings returned to their original positions. Rubbish and recycling must be deposited in the appropriate bins outside. We reserve the right to charge an additional cleaning fee of £30 per hour/part-hour if the property is left in an unacceptably unclean or untidy condition.


Four parking spaces for Cwm Mill, two parking spaces for River Cottage and one parking space for the Old Bake House are available on-site and free of charge. Additional parking may be available by prior arrangement. All cars are parked entirely at the owners’ risk.

lost property

If you’ve left anything behind at the cottage after checking-out we’re happy to return it to you by arrangement. All we ask is that you reimburse us the cost of the postage.

lost keys

If you lose the key to your cottage a replacement will be provided for the cost of getting a new one cut.


The number of guests must not exceed the maximum occupancy listed for the cottage. Infants under 24 months sleeping in cots do not count towards occupancy. No parties, events or gatherings may take place at the property. 


Smoking and vaping are not allowed inside any of the properties. Fireworks and Chinese Lanterns or similar may not be used as we are surrounded by farmland.


Children are always very welcome and we can provide high chairs and travel cots free of charge if booked in advance, subject to availability. Please bring your own cot linen. All equipment is used entirely at user’s risk. Children must be supervised at all times whilst on the premises and particular care should be taken around the site – in particular it should be noted that the River Monnow borders the properties.


We do not accept dogs in any of our cottages.


Should you wish to amend your holiday before its commencement we will do our very best to accommodate you but cannot guarantee this will be possible.


In the unfortunate event that you have to cancel your holiday please advise us immediately and confirm in writing or by email. We will confirm receipt of your cancellation request by email.

If your cancellation occurs more than 42 days before the start of your holiday any accommodation fees paid will be refunded. If your cancellation is made 42 days or fewer from the start of your holiday you will be liable for the full rental amount and no refund will be due. However, at our discretion we may attempt to re-let the property and if this is achieved we will refund the value of the replacement booking, up to a maximum of the sum you have paid less a 10% administration fee. If applicable, this will be refunded within 14 days of your original check-in date.  Please note that these terms are subject to change in the light of future Covid-19 restrictions, in which case industry guidelines regarding cancellation will apply.

For all bookings: If you have to leave your holiday cottage earlier than your expected check-out date no refunds will be made. If you have not arrived at your property by 12pm the day after your holiday start date, and you have not advised us that you will be late, we will deem the holiday to have been cancelled and no refund of any monies paid will be made. 

We strongly urge our guests to take out cancellation insurance to protect against any potential losses.

force majeure

If we, the owners, have to cancel your booking due to forces beyond our control we will refund all monies paid. If we have to end your holiday early due to forces beyond our control we will refund the appropriate proportion of the booking fee. In these circumstances our liability will not extend beyond this and there will be no compensation or expenses paid.

guest responsibilities

Guests are responsible for the property during their holiday and are asked to take reasonable care of both the property and its contents.  Any breakages and/or damage should be reported to the owners immediately. Whilst we won’t charge for the odd broken plate or glass, we reserve the right to charge for any damages. Guests must report any problems with appliances, fixtures or fittings immediately so that they may be repaired as soon as possible, to minimise inconvenience both to you and to subsequent guests. Guests must not carry out any activities or behaviour that may cause a nuisance to the owners or occupiers of neighbouring properties. We, the owners, are entitled to ask the holidaymaker to leave the property without any refund if, in our opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable or unreasonable. We, the owners, also reserve the right to refuse entry to anyone who, in our opinion, is not suitable or capable of taking charge of the property.

our liability

The use of the property and amenities at Cwm Mill Holiday Cottages, and guests’ own property, are entirely at the users’ risk and the owners can accept no responsibility for injury, death, loss or damage unless arising from negligence on our part. We make every effort to list our property in an accurate manner however, due to a programme of continuing refurbishment, some fixtures and fittings may differ to those in the photographs. We very much hope you enjoy your holiday with us but in the hopefully unlikely event of a problem or complaint we ask that you notify us during your stay so that we may resolve the problem. Any complaints made retrospectively cannot be considered.


We reserve the right to enter the property at any reasonable time to carry out repairs and necessary maintenance. We will endeavour to agree a convenient time in advance but at times it may be necessary to enter the property without prior arrangement.


We have made every effort to supply the main living areas of our cottages with a complimentary high-speed internet connection however we are in a rural location which affects our connection and the thickness of the stone walls may render some areas dead-zones. We cannot accept any liability for inconvenience or loss due to poor internet reception.

data protection

Any and all personal information is collected, held and used in strict compliance with the EU General Data Protection Regulations 2018. For full details on how we store and use your data please see our privacy policy

Thank you in advance for complying with these Terms and Conditions, which exist for the safety and enjoyment of all our guests.  We look forward to welcoming you to Herefordshire's beautiful countryside.